Imperfect Foods Review: Is The Price And Quality Worth It?

Imperfect Prodoce - Save up to 30 Percent on Groceries
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This is my personal review of Imperfect Foods, which used to be called Imperfect Produce. 

I signed up for Imperfect Foods in January 2019 and have been an active subscriber since.

This has allowed my family of five to try just about everything the service offers, from weirdly-shaped produce to pantry staple items like olive oil, dark chocolate and tortillas.

In this Imperfect Foods review, you’ll learn:

  • What to know before signing up.
  • A little bit about the company.
  • Details of the produce and other available items.
  • How the pricing works.

Our number one reason for continuing to order from Imperfect Foods is the time savings it provides. We get a box of fresh, high-quality food delivered to our door at an affordable price with just a few minutes of effort per week.

  • The produce is fresh since it hasn’t been sitting in a store.
  • Most items are cheaper than at the supermarket.
  • Offers great variety (including seasonal options).
  • You can customize your box.
  • The service caters to different diets.
  • The produce isn’t packaged in plastic.
  • While most items offered on the platform are cheaper, some are more expensive.
  • Items are sometimes out of stock, which throws a wrench into your meal planning.
  • Suppliers and products change frequently, so your favorites may not be available from week to week.
  • Imperfect Foods delivery is only available in limited areas.

14 Things to Know Before Signing Up

  1. The food quality is very good overall. Items are often fresher than what you’d get in a grocery store. Most of the produce isn’t very imperfect to begin with. It’s rare we get something we don’t enjoy. 
  2. The produce is locally-sourced when possible, and over 75% of it comes from family farms and cooperatives.
  3. The prices range, but on average I’ve found them to be cheaper than at the supermarket. Imperfect Foods talks a lot about its customers being able to save money, but their prices do range. Some items (especially the produce) are cheaper than what you’d find in most stores. But that’s not the case for prices across the board. For example, I’ve found the meat to cost slightly more than at Trader Joe’s or Costco. 
  4. Each order is customizable, although you can also choose to let Imperfect Foods do the picking for you.
  5. The website has a clean, intuitive interface that makes it easy to find what you’re looking for, customize orders, and manage your account. Plus, their recently-launched mobile app makes it easy to shop on the go.
  6. It’s free to change or cancel your subscription at any time. There are no contracts or minimum purchases. You can also skip a delivery for no charge.
  7. The service offers a wide selection of staples, from fruits and veggies to cooking oils, eggs, dairy, meat and snacks.
  8. I’ve had good experiences with their customer service. Whenever we’ve had an issue with an item, they’ve issued a credit for our next order. 
  9. It’s hard to make a strict meal plan when ordering with Imperfect Foods. There’s often an item missing from your order, which you’re notified about via email before your box arrives.
  10. Meat isn’t shipped with dry ice. It’s stored in a freezer bag with a frozen gel pack. Often, it still arrives frozen. Other times, it arrives cold but thawed.
  11. Suppliers and products change regularly. You may love a certain item one week only to find that it’s unavailable the next.
  12. It’s not available everywhere, and whether your address is eligible depends on your Zip code. In 2022, the company stopped shipping via third-party carriers (like UPS and FedEx), which significantly reduced its delivery area.
  13. You can’t customize your delivery day. Imperfect Foods only delivers one day per week to each area they serve.
  14. They have a generous offer for new customers. Right now, you can get $20 off your first delivery of $40 or more when you use the link below to sign up.

Visit Imperfect Foods to Sign Up.

What Is Imperfect Foods?

Imperfect Foods is a service that delivers fresh, conventionally-grown and organic produce and grocery items — including baked goods, meat, fish, fresh fruits and vegetables, dried fruits, nuts, beverages, and household staples — right to your door.

The “imperfect” part means that the items Imperfect Foods sells may not meet a conventional grocery chain’s aesthetic standards. In other words, they might have weird shapes, unusual coloring or other cosmetic blemishes.

Grocers only want to display and sell uniform, perfect-looking produce and packaged items. So what those stores pass up, Imperfect Foods buys and sells at a discount through its direct-to-consumer subscription model.

What’s wrong with this “Grade B” food? Nothing that will impact its taste or nutritional value.

  • An orange might have a bit of scarring on its peel.
  • A bundle of carrots may come in different sizes.
  • A bag of corn tortillas might come in an old package as opposed to the company’s newly-designed one.

In other words, “imperfect food” does not have flaws that will reduce your enjoyment of the items — it all looks the same when it becomes a meal anyway!

Here’s a photo of some carrots I received in a recent box:

Imperfect Produce Carrot Bundle.
The carrots I received are different shapes and sizes.

How Much Does Imperfect Foods Cost?

The approximate prices for each box are listed below. There’s also a $5.99 delivery fee for each shipment, with free shipping for all orders over $60.

The Ways To Wealth Readers can use this exclusive link to save $20 on their first box: Sign up for Imperfect Produce.

Size and TypePrice
Small — Conventional$11 to $14.95
Small — Organic$15 to $19.95
Medium — Conventional$14 to $18.40
Medium — Organic$22 to $27.50
Large — Conventional$20 to $25.30
Large — Organic$33 to $38.50
Extra-Large — Conventional$25 to $30.50
Extra-Large — Organic$39 to $46.50

If you add non-produce items or heavily customize your box, the prices listed above will change as you add and subtract things. Price updates occur in real time as you make changes, so you can keep a running tally as you go.

Example of Imperfect Foods' running price tally.
Example of Imperfect Foods’ running price tally.

Once your customization window has closed, the credit or debit card attached to your Imperfect Foods account will be charged. The pending charge will process the day after your delivery arrives.

As I mentioned earlier, my family orders one extra-large Organic box per week, and we add a lot of additional grocery items to each order. We’re especially fond of the corn tortillas!

Imperfect Produce Corn Tortillas
Some of the items from our Imperfect Foods Organic box.

Our weekly box usually costs between $40 and $70. You can do Imperfect Foods for a lot less if you stick to a standard produce-only box and schedule bi-weekly shipments.

Related: Here are 15 tips for eating healthy on a budget, plus a sample meal plan and grocery shopping list.

How Does Imperfect Foods Work?

Imperfect Foods offers four subscription options:

  • Regular (which contains conventionally-grown produce)
  • Organic
  • All Fruit
  • All Veggie

The Regular and Organic boxes come in small, medium, large and extra-large sizes, while the All Fruit and All Veggie boxes come only in small and medium sizes. You can choose to receive boxes either weekly or bi-weekly.

Here’s the content breakdown of those box sizes:

Box SizeFeedsContains
Small2 to 4 people7 to 9 pounds of food
Medium4 to 6 people11 to 14 pounds of food
Large6 to 8 people17 to 19 pounds of food
Extra-Large8 to 10 people23 to 25 pounds of food

My family of five orders the extra-large Organic box every week (see some of our haul below).

The contents of one of our recent Imperfect Foods deliveries.
The contents of one of our recent Imperfect Foods deliveries.

Customizing Your Imperfect Foods Delivery Box

Saving money on groceries means not ordering a box that contains foods you don’t like and won’t eat.

But some services don’t allow you to make substitutions on your order.

With Imperfect Foods, you have many customization options beyond size and frequency, and more control over your box contents.

Your Imperfect Foods box will be filled with seasonal items available at that time of the year. If there are things you don’t like, you can remove them and replace them with more of the things you do like.

In fact, your box is fully customizable (within a two day pre-shipment period) if you choose to go that route, although customization isn’t required.

The screenshot below shows how you can scroll through the different products (and see why they’re included) as you build your box. You can use the filters on the top, which makes it easy to sort by types of food.

Example of using Imperfect Foods customization filters.
Example of using Imperfect Foods customization filters.

If you want to know specifically why a particular item is being offered (i.e., what its “flaw” is), you can just click “More info…” and you’ll see an explanation like the one below.

Imperfect Produce Inclusion Reason

What does that explanation look like in practice?

Well, here’s a photo of the peaches we received so that you can judge for yourself:

We couldn't find anything even cosmetically wrong with the peaches we received.
We couldn’t find anything even cosmetically wrong with the peaches we received.

When you join, you’ll see what day(s) Imperfect Foods delivers to your area, and you can choose the best delivery time for you.

Imperfect uses its own delivery service, not third-party carriers like UPS and FedEx. When the delivery driver is close, you’ll receive a text message. You don’t have to be home to accept the delivery, and drivers will do their best to follow whatever instructions you specify.

Other changes you can make to your subscription box include:

  • Add individual non-produce items (like meat, dairy and pantry staple items) to any order.
  • Choose from meat, dairy, grain, snack and other “add on” packs.
  • Skip a delivery.
  • Change the frequency of your deliveries.
  • Change the size of your box.
  • Cancel your subscription at any time.

Meat, Fish, Eggs and Dairy

There are far more options available today than when I signed up, which was back when Imperfect was exclusively a produce delivery service. This makes it quite enjoyable to get the email that it’s time to customize my box, as I never know what new items I might find.

One of the most significant changes has been the addition of meat, fish and other products that require refrigeration (such as yogurt, butter and cheese).

Imperfect Foods now offers subscription add-ons for these types of items: a “Meat & Fish Pack” that includes two or three proteins, and a “Dairy Grocery Add On” that includes three or four items. The price of each varies.

You can also add these items individually if/when you customize your box.

The one issue with the meat and seafood is that your box doesn’t come packed in dry ice, which would keep it frozen solid.

Additionally, Imperfect’s trucks are not refrigerated. Instead, meat and seafood items are packed with a large ice pack in a plastic (#4 recycle) bag, and included in your regular box. 

The meat we’ve received has never arrived at an unsafe temperature on delivery day (which would be above 40 degrees Fahrenheit). However, we’ve had times when it’s been delivered totally thawed, times it has arrived in a semi-frozen state, and times it has arrived frozen solid. 

This can sometimes mess up meal planning, as thawed meat should be consumed within two to three days and can’t be refrozen.

As for dairy, there are both traditional and vegan options available. My daughter, who has a dairy allergy, has enjoyed the vegan yogurt and butter (which tastes a lot better than the well-known Earth Balance brand).

The first time we received eggs, about 50% were broken. When we mentioned this to customer service, they issued a prompt refund. Fortunately, this issue seems to have been a one-off, as the eggs in all of our subsequent orders have been fully intact.

Note: While my family enjoyed Imperfect Foods’ meats, we’ve started ordering organic, grass-fed meat delivery from Crowd Cow. You can read more about why I love their products in my Crowd Cow review, and learn about other options in my roundup of the best organic meat delivery services.

What Exactly Is “Imperfect” Meat?

If you’re anything like me, one of the first questions that comes to mind is what constitutes “imperfect” meat, seafood and dairy.

Eating a crooked carrot is one thing, but we all want to avoid animal products that might make us sick (or that just taste “off”). 

Fortunately, Imperfect Foods does not sell any meat, seafood or dairy products that come anywhere close to being dangerous.

Here are a few examples of how these items are sourced:

  • Many products are sourced from direct relationships they’ve built with farms and dairies. They’re the same products you’d find in grocery stores, but with the middleman cut out.
  • For beef and poultry products, offerings are usually the result of vendor surplus. In other words, the farmer has more supply than they can sell through their other channels, so they offer it to Imperfect Foods at a discount.
  • For fish, Imperfect Foods often gets cuts that aren’t quite the right size and shape for use in commercial environments like restaurants.  

Additionally, you’ll be glad to know that…

  • Meat is antibiotic free and vegetarian fed.
  • Seafood is sustainably farmed or wild caught.
  • Eggs are cage free, with pasture-raised and organic eggs available in some locations.
  • Dairy is free of artificial hormones.

Imperfect Foods Pros & Cons

Since this is an Imperfect Foods review, let me break down my experience.

10 Things I Love About Imperfect Foods

  1. The produce is fresh and tastes great. It turns out that ugly doesn’t have a taste! Besides, most of the so-called “ugly produce” isn’t very imperfect to begin with. Often, you’d need a jeweler’s loupe to spot any flaws.
  2. The produce is locally-sourced when possible, and over 75% of it is sourced from family farms or cooperatives. Organic produce is available if you’re willing to pay more.
  3. It helps reduce the amount of food waste. Currently, 133 billion pounds of food per year goes uneaten, often because of its cosmetic appearance.
  4. You can save as much as 30% when compared to local grocery store prices.
  5. Produce delivery saves time, which saves money.
  6. Each order is customizable, although you can also choose to let Imperfect Produce do the picking on your behalf.
  7. The website has a clean, intuitive interface that makes it easy to find what you’re looking for, to customize orders, and to manage your account.
  8. It’s free to change or cancel your subscription at any time. There are no contracts or minimum purchases.
  9. The service offers a wide selection of staples, from fruits and veggies to cooking oils to snacks (and everything in between).
  10. They provide great customer service. On one of our recent orders, we only received one of two expected boxes. We called the number we’d received the delivery notice text message from, and were immediately connected to a customer service rep. That rep was able to contact the driver, who was back at our door with the missing box 10 minutes later.

3 Imperfect Foods Critiques  

  • Occasionally, some of the items you ordered end up being out of stock. If you’re trying to follow a meal plan for health or cost reasons, this can cause a significant inconvenience.
  • Suppliers and products change regularly. You may love a certain item one week and find that it’s unavailable the next.
  • They have a relatively small delivery area. In 2022, Imperfect Foods stopped offering delivery via third-party carriers (like UPS and FedEx). As a result, they now only deliver in locations where they’re able to use their own trucks. This significantly reduced the service’s geographic availability.

Here’s a map of the Imperfect Foods delivery as of October 2022:

Imperfect Foods vs. Misfits Market

Misfits Market is Imperfect Foods’ main competitor in the irregular produce business. From a big picture point of view, they have a very similar offering: cheap irregular produce and pantry staples delivered to you door on a recurring basis.

But having tried both, there are some not-so-subtle differences. 

With Misfits Market, you can choose your delivery day of the week, and even order more than twice a week if necessary. Furthermore, they offer delivery to many places that Imperfect Foods does not. 

These are nice features, but one of the reasons Misfits Market is able to offer more flexibility with delivery is because they deliver via USPS. In contrast, Imperfect Foods uses its own delivery trucks. 

Using USPS comes with a downside, as it means produce often sits inside of a sealed box for two to three days. Because of this, I found the produce I ordered from Misfits Market to be notably less fresh. And in one case, it was damaged from transit. 

Misfits Market Damaged Raspberries
The Raspberries I ordered from Misfits Market arrived seriously banged up, their juices leaking onto everything else in the delivery.

My experience has been that Imperfect Foods’ produce arrives in much better condition.

Other advantages of Imperfect Foods compared to Misfits Market include: 

  • A better selection of meat and seafood, in addition to offering milk, cheese and eggs.
  • With Misfits Market, you’re required to purchase a minimum of $30 of meat and seafood if you want those items included in your order. There’s no such minimum with Imperfect Foods.
  • With Imperfect Foods, you actually see where the produce and items are from and why they’re on the site (irregular shape, oversupply, packaging change, etc.). Misfits Market doesn’t give any such info when ordering. 

Overall, Imperfect Foods came out as a clear winner. That said, if you live somewhere where Imperfect Foods isn’t available or their delivery day of the week doesn’t work for you, Misfits Market is a decent option. 

Read our Misfits Market Review to learn more.

Another option: Anycart is an on-demand grocery delivery platform that lets you choose your items and order them from many major supermarket chains. It also has integrated recipes and meal planning tools that make shopping easy. Learn more in our Anycart review.

Am I Doing Harm By Using Imperfect Foods?

This all sounds great, right? I love the service Imperfect Foods provides. It’s easy to use, reasonably priced and saves me and my family a lot of time.

But over the months that I’ve been a subscriber, I’ve started to wonder about the secondary effects of this grocery delivery service — most importantly, whether purchasing this food takes it away from food banks.

This is a fairly common question from Imperfect’s customer base. 

Here’s what the company has to say on the matter:

Feeding America, the largest network of food banks in the United States, reported that in 2017 they received 1.47 billion pounds of produce. They let us know that, of that amount, roughly 10% of it comes from farms. With 20 billion pounds still getting wasted each year on farms, we are only scratching the surface of this huge problem of food waste. As Feeding America puts it, ‘When we stop food waste, we take a big step toward ending hunger.’

Over 4 years, the Imperfect community has recovered 96 million pounds of produce that might have otherwise fallen through the cracks of our food system. While we’re proud of this impact, it’s still only the tip of the iceberg and it certainly isn’t diverting produce from food banks. We work closely with food banks across the country to actively increase the amount of fresh produce they receive and have donated over 4 million pounds of produce as of January 2020.

That sentiment is reflected in an Atlantic story titled “The Murky Ethics of the Ugly-Produce Business,” which suggests that Imperfect’s business model does not have a negative impact on food bank supplies. 

For example, in the Atlantic article linked above, Kait Bowdler — the director of sustainability for Philabundance, which is Philadelphia’s largest community food bank — says the two “imperfect food” startups that service the area haven’t created any issues for her organization, which hasn’t seen any drop-off in donations from growers since Misfits Market and Hungry Harvest became popular in the city.

“We have bigger problems we should be worried about,” Bowdler said.  

Additionally, some community food organizations have found it possible to work productively with ugly-food companies, despite worries that their success means diverting food away from people in need. 

However, taking a deeper dive into this issue paints a more complicated picture.

One issue is that while some of Imperfect Foods’ suppliers are small local farms, the company does also source products from larger farms, ranches and dairies — i.e., from big agriculture.

So, even though I avoid adding anything to my box that appears to be a big ag product, is there a chance that by using the service I’m indirectly supporting a type of industrial farming that is, among other things, bad for the environment?

I don’t have an answer to this question. And from what I can find, I don’t think there’s a simple or clear one.

Still, I feel comfortable overall, based on what I’ve read, that these services do not take food away from food banks. 

Of course, there are serious underlying issues with our current food system, and while selling “food waste” is a good short-term solution, one of the keys to ending hunger is reforming the system so that it doesn’t create 133 million pounds of food waste every year in the first place. 

Imperfect Foods Review: Final Thoughts

I’ve now stuck with Imperfect Foods since January of 2019, which dates back to their Imperfect Produce days. If I eventually cancel, I will update this post to explain why.

According to their mobile app — which allows you to estimate carbon footprint savings over time — the weekly deliveries we’ve received have saved 2,354 pounds of food, 92,706 gallons of water, and 7,242 tons of CO2e.

I’m glad to be playing a small part in protecting the environment and fighting waste in the food system. And at the end of the day, my family is getting a box of extremely fresh produce, healthy food and other essentials of high quality, delivered to our door for a very good price. That right there is hard to beat.

It’s true that not every avocado, bell pepper or peach we receive meets the grocery industry’s high cosmetic standards, but they taste just as good as what you can find in the store — and often better, thanks to their freshness.

And frankly, most of the items look just fine and would be hard to classify as “ugly produce.”

If Imperfect Foods delivers in your area, it’s worth giving this farm fresh grocery delivery service a shot.

See the latest Imperfect Foods promo codes and discounts or visit Imperfect Foods to sign up.

R.J. Weiss
R.J. Weiss is the founder and editor of The Ways To Wealth, a Certified Financial Planner™, husband and father of three. He's spent the last 10+ years writing about personal finance and has been featured in Forbes, Bloomberg, MSN Money, and other publications.


  1. I live in Aurora Colorado. you do not deliver in my state. do you know when you will be starting soon?

    1. Hi June! This is an independent review of Imperfect Foods and we’re not privy to their future business plans. So, unfortunately, I’m not able to answer your question. I would encourage you to contact the company via their customer support portal.

  2. I’ve been using Imperfect foods for a few months now and I have mixed feelings. I enjoy getting fresh fruits and vegetables delivered to my door and have been eating more produce because of it. I usually order the medium box just for me. I don’t mind the physical imperfections on the produce and am glad they are not being thrown away.

    The problem is sometimes I get produce that is really past its date and either must be eaten the day I receive it or it’s beyond salvaging. I have also received for example, two onions the size of garlic heads, or a couple of small carrots when the description said a pound of each would be sent. I think it’s a great idea but it still needs a little work or better QC.

  3. I had a bad local delivery experience. Our medium to large box (which cost about $50.00) of organic fresh fruits and vegetables and cheese, went to another apartment.

    We got the other apartment’s box with six apples, four cans of cold coffee and a candy bar. The box was left sitting out in the heat with a chocolate bar in it no less. The delivery man never knocked on the door, he just set it outside. If my daughter didn’t ask me if the delivery came I wouldn’t have known.

    Back and forth with the company, who, I suppose, was trying to be nice, but wasn’t solving anything because you know the neighbor, when they saw the box they got, complained first, but never bothered to come over to this apartment and swap boxes, must have gotten comfortable with the idea that this box, was now theirs.

    I tried going over, knocked on the door to swap boxes, but to no avail. They got our food. 🙁

    Well the corporate office, instead of saying, “I’ll offer you a refund and will immediately ship out another box for both parties, making sure the boxes get to their proper destination,” said he was “truly sorry,” and “we are unable to reach out to the drivers while they’re on route. But I wanted to do everything I could to get you your groceries so you wouldn’t have to head to the stores and interact with a lot of people.”

    Then he said, “I truly wish I could drive from Tuscon to Texas and deliver the box myself.” He is going to give us a refund, and 5 bucks extra so we can order extra goodies next time. I’m like ummm… I’m grown, I don’t need “an extra $5.”

    People order food and packages to come to their homes for a variety of reasons. He doesn’t know people’s circumstances, if that money was all someone had, and was hoping on that food or if someone might be ill and having this food come to their home was a way to save money and eat pretty well.

    Telling someone keep the box you got, that was nowhere near equal in value or quality, and I’ll give you five bucks so you can get some extra goodies later for your inconvenience is barely customer service.

    This all happened in San Antonio TX. maybe in your area of the country delivery men can read aren’t as incompetent as people are in this city.

    1. Hi Karen. Sorry about your trouble and thank you for letting readers know about your experience.

      I also had the wrong box delivered once. Was able to get things sorted out pretty quickly with a phone call (and a neighbor who didn’t dive into my box). But then again, that was pre-COVID days. Volume has severely increased since then.

  4. Thanks for the very thorough review and pictures. On was on the fence about subscribing to this service and your review helped me decide to try it. After all, I can cancel if I don’t like it. Lately my local grocery store hasn’t had great quality organic fruits and veggies. I bet the imperfect food will look better and be fresher.

    Do you know what, if any, all the fires in CA has had on their sourcing food locally?

  5. I live in Marina Del Rey, CA and there’s been a fine selection of products so far in spite of the fires.

  6. I’ve been using Imperfect for several weeks, I am satisfied with the quality and selection of fresh produce and herbs, and hard to find fruits too — but my last box wasn’t delivered. I did not want any coupons, or the $5 credit (really? why bother?), I just wanted my order. Unfortunately they can’t deliver it again; you have to wait ’till they do their deliveries again in your area. So in my case, that means waiting another week for my order. Fresh fennel is not to be had anywhere within 50 miles of my location, but so far Imperfect has offered it each week on their list, along with occasionally offering organic live watercress.

  7. I have been a customer of Imperfect Foods now for about three months. While I love the convenience of the service and I think the leafy green produce I receive is better than most of what I can find in a store, twice now, my order was not correct and there’s no way to really get a hold of customer service other than email. Also, the produce is apparently “thrown” into the box because when I receive it, it looks exactly like that: I don’t get bundles of carrots, they are strewn all over the box. Same with anything else that is loose such as onions, shallots, potatoes, apples, etc. (leafy greens are bundled with rubber band or twist-tie).

    Twice now when I didn’t receive my full order, I contacted Imperfect immediately. I’ve received an email stating that someone will get in contact with me within 24 hours and this last time (missing many items from my order), it was a lot longer than 24 hours before the matter started to get resolved; there was no initial contact within 24 hours.

    Also, the week of Thanksgiving, I was told that I would be getting my delivery on Monday rather than Tuesday, just to find out at the end of day on Monday, there was no delivery, no text or email to tell me that it was delayed to Tuesday.

    I enjoy this service but maybe because it is so new, there are still many glitches. I cannot depend on the company to get my order right, so I cannot accurately meal plan with their system of “maybe you will get what you ordered” delivery, lack of communication, and inability to correct the order quickly (in other words, get me what I ordered rather than giving me a money credit).

    As far as saving money, don’t think I am saving anything other than a high delivery fee. I find that I pay the same for the “imperfect” food that I would at a grocery store and sometimes, such as with certain meat items, Imperfect Foods is higher than the grocery store.

    1. Yeah…I’d like to know what grocery stor they’re comparing their prices to when their website says were saving up to 30% off regular store prices. I’m sure there are some small local grocers that cost more, but the prices to me are pretty comparable or slightly higher Than the standard prices here. I’m definitely not ordering from Imperfect Foods because I feel like I’m getting a good deal price-wise…and the unpredictability of whether I’ll get the right things and what sizes they’ll be (due to the imperfect aspect of the food) actually make meal planning harder. I’m doing it because I like that the perfectly good food isn’t being thrown away and I like to support businesses trying to do good things.

  8. Thank you for this review. I feel more secure about giving this a try now that you’ve explained it and shown pictures.

    1. You’re welcome Janet, and feel free to leave your thoughts as well!

  9. I loved the products delivered. However, each time, my deliveries were missing something — which by writing the company, they corrected. My biggest issue was my cold/frozen meats/foods being packaged right. Two different times I had foods packed in a paper bag, dripping meats on top of vegetables and an ice pack at the bottom (which fell out and spilled my food everywhere). Not to mention, my meats were warm — and to find out it was packed a day before being sent out. This happened two times. Although I was compensated, the repeat error seemed too often. Warm re-frozrn meats are dangerous and not acceptable for the amount and price I pay. I canceled my subscription after four bad deliveries.

    1. What do they do when its 120 degrees outside?

      1. I usually get a text around 60 minutes before my box arrives, and then a text when it’s dropped. Your goal would be to get the box in as soon as possible.

        For me, I’ve gotten my weekly delivery anywhere from around noon to as late as eight. In other words, could be an issue if you’re not able to make it home throughout the day.

  10. I have been using the service for about two years now, but the service has become increasingly unreliable and I am considering cancelling. They have messed up orders–like delivering only half of it and the other box stayed on the truck. I complained and they were nice about it but said that the “truck can’t go back.” And why not? Uh, because it can’t and so they refunded me the money but i want the food. Delivery has not shown up, and they give the company mantra with the standard apology. I tell them I want my food but they can’t veer from schedule. So they give me a $25 credit. And keep saying they are working on improving service so that a box can be redelivered–well obviously not working too hard at it. Just recently the order was delayed due to the weather, and after being delayed for several days and getting notices, I finally asked if it was cancelled. They said it was, and I said it would have been nice if they told me that. I got the usual condescending apology, and was told that of course I wouldn’t be charged. Well did they think I was going to pay for food I didn’t get–and told them that.

    I am expecting a box today, and we will see how it goes. But I am very close to cancelling, as the service has become more unreliable, nothing is being done to improve it, and I am really tired of the mind numbing responses I get from customer service.

  11. I signed up and will get my first and last delivery on Friday. Just received an email that said this Friday will be the last to my area. Cited a need for more concentrations of population and they have had to use an outside courier for deliveries here which they consider to not allow them to provide the kind of service that they desire.

    1. I got to shop today. I was mostly interested in produce, but the majority of the produce products were “sold out.” May have to do with it being January. Doubt that the pantry and canned goods are fresher than in the local stores. And everything is more expensive than local even when factoring in the higher prices (except for Walmart) for delivered orders.

      1. Thanks Sharon. I’ve noticed to much less inventory as of late. My guess is it has more to do with supply chain issues and not time of year. I’m in Illinois and grocery stores have been carrying much less these days. Kids are missing strawberries. ( :

  12. I’m in western Wisconsin. I’m an old lady and haven’t been to a grocery store in a year and a half because of the pandemic so I depend on deliveries mainly from Walmart and, through Instacart, Woodman’s. I got some beautiful strawberries from Woodman’s a couple of weeks ago. California grown, very fresh, Discroll, I think. I saw them in Woodman’s flier at a special price. The delivery price (2.39) was a bit higher than advertised but they make that clear beforehand. The stores provide you with lists of what you previously purchased. “Out of stock” on lots of produce. I miss the peaches and plums.

    Imperfect states that prices may vary from area to area. I suspect mine may be higher because of the use of an outside courier. (Similar to Woodman’s marking up delivery prices.) It’s a short-lived adventure for me because Friday will be their last to my area. I appreciated your article–helped a lot in making my decision to try it. Thank you.

    1. You’re welcome Sharon. Best of look in your food delivery adventures.

  13. I have gotten deliveries from Imperfect foods every other week for about a year and a half. I love the idea of preventing food waste and the flexibility of their system. I pretty much empty my cart of their suggestions and start over with my choices, often based on what’s a good deal that week. Since I grow a lot of my own produce to freeze or can and go to the grocery store a couple times a month, my order has a lot of plant-based meat and cheese, which is fairly priced. I wish they had more organic legumes which I can’t always get at the grocery store.

    Since I grow food, I understand that imperfect produce is just as nutritious, although it can be more work to peel and prepare. What I don’t get is why I am expected to pay more for imperfect produce than normal produce from the grocery store. I just peeled four conventional oranges that were labeled “small size.” After peeling, each was the size of a golf ball or egg. I had 7 oz. of delicious edible fruit and 5 oz. of peel, but I paid 20 cents more per pound than lovely larger sized oranges from my grocery store. I actually only ordered them because the price was close to grocery store price when most of their produce is far higher. Since it didn’t happen to be organic, I couldn’t even use the peels for marmalade (so nearly half of what I paid for became compost).

    To second what was mentioned above, there was a time when I also had to complain that ordering a “pound” of a fruit isn’t the same as ordering “each.” I could understand that some delivery glitches could come up during a pandemic when drivers or packers get sick or must quarantine; their software has a great customer interface and customer service compensates for their errors. I just have a hard time with them charging me more money so they can brag about saving food while making a fat profit. It helped me out during the pandemic and maybe it’s still a deal for some folks who live in cities on the coasts with high prices (I’m in metro Detroit). The pandemic is winding down and gardening season is around the corner, so I’ll just go back to growing my own imperfect very local food and quit getting deliveries.

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